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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Where can I track my shipment ? Article rated 3.3/5.0
To track the shipment online please visit http://www.usps.com/shipping/trackandconfirm.htm for US customers or call International Inquiry Center at 800-222-1811. For other countries you can visit http...
Can I make the payment with credit/debit card ? Article rated 3.0/5.0
We cannot accept any credit card payment. VISA, Mastercar and other major credit cards have adopted policies to prohibit the use of their credit cards for the sale of cigarettes over the Internet. ...
How to fund your AlertPay Balance ? Article rated 1.0/5.0
AlertPay offers several accessible funding options for your balance : • Bank Wire (worldwide) • Bank Transfer (43 countries supported locally) • Certified Check/Cashier’s Check (worldwide) • Mo...
Will you be able to buy clove cigarettes online once the ban in the US is enforced? Article rated 4.8/5.0
The new regulation has ban clove cigarettes to be distributed in all states but you can still purchase them online since the law addresses the sale of these cigarettes ONLY in the US. Our company is l...
Do you carry the DJARUM SPECIAL ? Article rated 4.6/5.0
We do carry the DJARUM SPECIAL wrapped in brown paper. Here in Indonesia we call it DJARUM BROWN. You can find it here http://www.mykretek.com/djarum-brown-p-167.html
How long is the average delivery time to US ? Article rated 3.9/5.0
We ship all orders via the Express Mail Service/Express Mail International® with an average delivery time in 7-14 days to US.
Is is legal to purchase the clove cigarettes from internet ? Article rated 3.0/5.0
There is currently no Federal law that prohibits Internet tobacco product sales. However, there is also no exemption from Federal laws for tobacco products ordered over the Internet. Source : htt...
 


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